1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details.

  • Service Details: Information related to bookings, preferences, or events you inquire about or reserve.

  • Payment Information: Collected securely through our third-party payment providers.

  • Technical Information: Browser type, IP address, device information, and website usage via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Provide and manage services such as wedding planning, travel arrangements, and conferences.

  • Communicate with you about your inquiries, bookings, or updates.

  • Improve our website, customer experience, and offerings.

  • Send promotional content only if you have opted in.

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party partners solely for service delivery, such as:

  • Payment processors

  • Event vendors

  • Travel service providers

  • IT and website hosting providers

These third parties are required to maintain the confidentiality of your information.

4. International Data Transfers

Since Reuben Escape operates worldwide, your information may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place to protect your data, in accordance with applicable privacy laws.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights & Opt-Out Options

You have the right to:

  • Request access to the personal data we hold about you.

  • Correct any inaccurate or outdated personal data.

  • Request deletion of your personal data, subject to legal or contractual obligations.

To opt out of receiving marketing communications from us, you may:

  • Click the “Unsubscribe” link in our marketing emails, or

  • Email us directly at [email protected] with the subject line “Opt-Out.”

Please allow up to 5 business days for opt-out requests to be processed.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 [email protected]